I agree to the following:

1. Your pet's safety is our top priority. 

2. If it is necessary for the safety of your pet and the groomer/stylist, muzzles, slings, straps etc. will be humanely used. You must inform us if your pet bites or has ever bitten any person or other animal.

3. I am aware that if my pet does not respond to the groomer/stylist and remains still during the grooming procedure, accidents can happen such as nicks from clippers, scissors or toenail trimmers. If you arrive early to pick up your pet and they are still being groomed, please do NOT talk to them or allow him/her to see you! An excited pet can be dangerous to work on. We reserve the right to end the grooming session even if the groom is not completed. For the pet to properly respond to the groom, it is essential that the pet be alone with the groomer/stylist and clients will not assist in the grooming unless requested to do so.

4. Client assumes all liabilities, financial and otherwise, for the behavior and health of their pet.

5. Clients will advise us of any allergies, sensitivities, or pre-existing medical conditions so we can avoid aggravating these situations. Please let us know of any prior grooming history you or your dog may not have found satisfactory. We want to avoid the repetition of poor or unpleasant experiences or situations.

6. Our groomer/stylist understands that some dogs are extremely sensitive to certain grooming procedures such as nail trimming and/or ear cleaning. It is not our intent to cause your dog discomfort. Although these are routine procedures normally performed for the well-being of the pet, we will not continue with any grooming procedure that will cause pain, discomfort to the pet or harm to the groomer/stylist. 

7. Client authorizes the groomer/stylist to act as his/her agent in the event emergency veterinary services are necessary.

8. If fleas are found on your pet, the groomer/stylist will administer a flea bath to eradicate the fleas in order to maintain salon sanitation. This is at the groomer/stylist's discretion and at the client's expense.

9. Allowing a pet’s coat to get matted is not only very uncomfortable but dangerous for your pet's health. The groomer/stylist will de-mat the pet (if possible) and there is an extra charge for dematting. Mats can be very difficult to remove them and your pet may receive a “shave down” to remove them. Under this circumstance, a shave down is the only way to allow the skin to receive necessary oxygen and for new, healthy hair to grow. Charges for the shave down or shaving ears and tail if they are mated are determined on a per pet basis. If the client requests the mats be combed out, the groomer/stylist will not do so if it causes the pet undue stress or pain. Excessive dematting is a painful, time-consuming and costly procedure that causes extreme discomfort and can aggravate (or cause) skin problems. I am aware that neglect of my pet’s coat can cause problems after grooming/shave down such as clipper/brush irritation, itchiness, failure of hair to re-grow and make my pet prone to sunburn. I am also aware shaving may expose pre-existing skin conditions.

10. Shave downs or custom cuts that are outside normal specific breed haircuts will be discussed and the groomer/stylist will perform the cuts to the best of his/her understanding of the client's directions and his/ her ability but no other guarantee is made.

11. Every effort will be made to keep our scheduled grooms running smoothly. A typical pet groom can be completed in 1 to 3 hours from the time of your appointment. If your pet has behavior issues or skin and coat problems, you may be looking at a longer period of time. Clients that are 15 minutes late will be charged a late fee of $15. Clients 20 minutes late or more will be considered a no show and will be charged a $25 No show fee at their next appointment.

12. We ask all our clients to respect each other and their pets. It is important that you pick up in a timely manner after our pick up call or communicate if an extended pick up time will be needed at drop off, so we can make efforts to accommodate as we have limited space and we may need the room for other pets coming in. Also, a dog knows when they are done and wants to go home. Leaving them here past their finish time can be stressful for them and others in the salon. Clients that don't communicate the need for extended pick up will have a day care fee of $15 after the first 1 hour, then an additional fee of $10 every additional 30 minutes until picked up.

13. Our groomers/stylists are trained professionals. We reserve the right to alter or cease any grooming in the event that our staff determines it is in your pet’s best interest or your pet displays aggressive behavior. The client understands that the groomer/stylist has the right to refuse service to the client's pet at any time for any reason.

14. We will use extra care and patience for older pets; however, we will not be held responsible for any reaction due to the mental or physical stress of grooming geriatric pets. If in our judgment, brushing, or clipping is determined to cause too much stress to the pet, we will modify or terminate the haircut. Please be sure to notify us of any health conditions that might make your pet uncomfortable during the bathing, drying, or clipping phases. Any grooming which takes place on an elderly or frail pet is conducted at your own risk.

I have read, understand and agree to the above terms for the grooming of my pet